Hi Team,
We are having Solaris 11.3.19.5.0 running in X4170 server, It always got hung in 15 days and there is no deviation appear at ILOM level but we were not able to login or ping server from network.
After a reboot everything is fine and there was no hung messages appeared in message file. Now customer wants RCA for multiple hung, we tried with NMI signal but crash dump was not generated and Solaris didn't panic.
After reboot server perfectly worked and there was no performance issue.
Is there any way to manually generate crash dump in X-86 servers or any bug hit in Solaris 11.3.19.5.0?
root@EMS-BGF-SERVER:~# pkg info entire
Name: entire
Summary: entire incorporation including Support Repository Update (Oracle Solaris 11.3.19.5.0).
Description: This package constrains system package versions to the same
build. WARNING: Proper system update and correct package
selection depend on the presence of this incorporation.
Removing this package will result in an unsupported system.
For more information see:
https://support.oracle.com/rs?type=doc&id=2045311.1
Category: Meta Packages/Incorporations
State: Installed
Publisher: solaris
Version: 0.5.11 (Oracle Solaris 11.3.19.5.0)
Build Release: 5.11
Branch: 0.175.3.19.0.5.0
Packaging Date: Fri Apr 07 23:19:31 2017
Size: 5.46 kB
FMRI: pkg://solaris/entire@0.5.11,5.11-0.175.3.19.0.5.0:20170407T231931Z
root@EMS-BGF-SERVER:~#
root@EMS-BGF-SERVER:~# fmadm faulty
--------------- ------------------------------------ -------------- ---------
TIME EVENT-ID MSG-ID SEVERITY
--------------- ------------------------------------ -------------- ---------
Oct 28 13:24:42 5c058aff-82df-4b4d-b2dd-d14564f6f81f USB-8000-80 Major
Problem Status : open
Diag Engine : eft / 1.16
System
Manufacturer : unknown
Name : unknown
Part_Number : unknown
Serial_Number : unknown
System Component
Manufacturer : SUN MICROSYSTEMS
Name : SUN FIRE X4170 SERVER
Part_Number : 4442481-2
Serial_Number : 0935XF5054
Host_ID : 000c169c
----------------------------------------
Suspect 1 of 1 :
Problem class : fault.io.usb.dur
Certainty : 100%
Affects : dev:////pci@0,0/pci108e,4844@1a,7/hub@3
Status : faulted but still in service
Resource
FMRI : "hc://:chassis-mfg=ORACLE-CORPORATI:chassis-name=SUN-FIRE-X4170-SERVER:chassis-part=To-Be-Filled-By-O.E.M.:chassis-serial=0935XF5054:fru-part=ff01-046b/motherboard=0/hostbridge=0/usb-bus=3/usbhub=3"
Manufacturer : unknown
Name : unknown
Part_Number : ff01-046b
Revision : unknown
Serial_Number : unknown
Chassis
Manufacturer : ORACLE-CORPORATI
Name : SUN-FIRE-X4170-SERVER
Part_Number : To-Be-Filled-By-O.E.M.
Serial_Number : 0935XF5054
Status : faulted but still in service
Description : The USB device detected that the end point returned less data
than required resulting in a data underrun condition. The
corresponding driver may not be able to recover from the errors
automatically.
Response : Device may have been disabled or may not be fully functional.
Impact : Loss of services provided by the device instances associated with
this fault.
Action : Use 'fmadm faulty' to provide a more detailed view of this event.
Please refer to the associated reference document at
http://support.oracle.com/msg/USB-8000-80 for the latest service
procedures and policies regarding this diagnosis.
Server rebooted on 7-11-17 at 22:04 PM.
Thanks
Ankit Dahiya