Dear Oracle Certification Support Team,
I respectfully request your consideration to reschedule my exams due to technical issues beyond my control, which caused my unintentional "no show" status for the following exams:
- Exam 1Z0-831: Java SE 25 Developer Professional (Scheduled for July 23, 2026)
Genuine Reasons for No Show:
On the scheduled dates and times, I made multiple earnest attempts to join the exams. However, I was unable to enter the exam environment after repeatedly trying due to Procto keep on loading with “Please wait while we prepare your exam”
My environment and actions were as follows:
- Operating System: Windows 11
- Browsers Tried: Microsoft Edge, Opera and Google Chrome on respective date
- Internet: High-speed, stable Wi-Fi connection
- VPN: Not used at any time
- I followed all Oracle test environment guidelines, performed all recommended troubleshooting (clearing cache, using compatible browsers, verifying system requirements), and attempted to check in early.
- Despite these efforts, the technical platform did not allow me to proceed to the exam.
I have included any relevant Service Request (SR) references in this ticket, and these issues have severely impacted my ability to take the certification as planned.
SR: 260723-001600
Request:
Given that my absence was fully due to Oracle’s technical issues and not due to my own actions or negligence, I request that my forfeited attempts for both exams be credited back or that I be allowed to reschedule at the earliest opportunity without additional charges.
I respectfully appeal for your understanding and prompt assistance so I may continue my Oracle certification journey. Thank you for your consideration.