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Oracle Authenticator mobile lost | Disable 2FA |MFA

Sandeep_Kumar_IndJan 26 2024 — edited Jan 26 2024

Hi Team,

I am currently using the free tier Oracle Autonomous Database. Unfortunately, my phone was lost recently, and the MFA and two-way authentication were configured on that device. With my new phone, I am unable to log in, as it is prompting me for a code. Additionally, I am having trouble re-configuring the MFA, and I am unable to obtain the Bypass Code.

Could you please assist me in re-setting up MFA and 2FA or guide me on how to disable MFA?

I cleared the cache and tried, but it is still not working. When attempting to access the URL https://idcs-**********.identity.oraclecloud.com/ui/v1/myconsole?root=my-info&my-info=my_profile_security, it redirects to the previous page.

I have reached out to the support team, but unfortunately, they were unable to provide assistance.

Thank you.

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Added on Jan 26 2024
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