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Not able to config Create SR by interview in Redwood fusion B2B

User dbtuDec 13 2023

We want to add Create SR by interview button on Fusion B2B in redwood and are using the settings defined in this OIA documentation below.

https://documentation.custhelp.com/euf/assets/devdocs/cloud23c/IntelligentAdvisor/en/Content/Guides/Implement_Intelligent_Advisor/Integrate_other_applications/Integrate_with_Fusion/Add_interview_to_Fusion_Service.htm

Also, when we follow the documentation for Create Service Request by Interview in Oracle Fusion B2B document below, we are not able to see those variables in the constant tab in Visual builder. We tried to create the variables as well but still no luck. Any settings or configurations we are missing?

https://docs.oracle.com/en/cloud/saas/fusion-service/fairs/create-case-by-interview.html#u30241039

Thanks.

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Added on Dec 13 2023
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