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Lost MFA/2FA device - Cannot access OCI Free Tier console - Request bypass assistance

jaewoo jeongMay 15 2026

Hello Oracle Community,

I need help recovering access to my Oracle Cloud Free Tier account. I lost my MFA/authenticator device and cannot log into the OCI console at cloud.oracle.com.

Account: ez2sarang@gmail.com | Tenant: ez2sarang | Always Free tier

Problem: The bypass code option shows null as destination (no backup MFA method was configured).

Already tried: (1) Bypass code - null destination. (2) Oracle Sales chat - requires business email. (3) IDCS console - no admin bypass for free tier.

Please help reset my MFA or advise the correct support channel for Free Tier MFA recovery.

Thank you,
Jaewoo Jeong (ez2sarang@gmail.com)

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Added on May 15 2026
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