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I lost my authenticator app and can't login to my Oracle Cloud account

Wilhelm MayerFeb 15 2024 — edited Feb 15 2024

Hello,

after changing my iPhone i lost my MFA for the Oracle Authenticator.

I already wrote the support via E-Mail, they told me to contact the Chat, the Chat told me to open a Thread for this issue.

I am partially able to login to my Oracle Cloud Service, because i have the password, but then comes MFA, which i have lost.

I need a “bypass” code, to login.

What would be the next steps, could an Oracle employee disable my MFA or send me a bypass code so that i am able to login again and setup MFA again?

Thank you.

Best regards

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Added on Feb 15 2024
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