Hi Community,
We’re currently working with Oracle Fusion Service and facing a challenge while creating Service Requests (SRs) via the standard REST API.
Issue:
When we create SRs using the ServiceRequests REST endpoint, the response time is highly inconsistent — sometimes taking over 20 seconds or more. However, we are unable to identify what process or logic is consuming time during this API call, because runtime messages and logs are not captured or exposed through the REST interface.
We’ve already validated that the issue is not on the client or network side, so we suspect there may be delays caused by triggers, workflows, groovy scripts, or other background processes. However, there seems to be no out-of-the-box way to capture or view runtime diagnostics or logs related to the REST transaction (like we can through UI-based diagnostic logs).
What We Need Help With:
- Is there a way to enable runtime message tracking or diagnostics for REST API transactions (especially for object workflows like SR creation)?
- Are there any tools or features within Fusion Middleware or Application Composer that can help with performance profiling of API calls?
Any guidance, suggestions, or workarounds would be greatly appreciated!
Thanks,
Jithu