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Existing entity instance showing in the interview

Anju NairJun 8 2022

Hi

I have a custom object in Service Cloud. It is the child of incident object. We can create multiple records of this child object for incident. In OPA screens I have, when I add all instances of entity, when I run the interview I am seeing the existing instances as well. I just need to create a new entity record and do not want to see any existing records. Is it possible to hide existing entity instances.

Thanks
Anju Nair
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Added on Jun 8 2022
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