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EMD runCollection error:Read timed out

hazetSep 17 2019 — edited Sep 18 2019

Since I patched my Oracle Agents (Version 13.2) witch patch 29534293 (EM-AGENT Bundle Patch 13.2.0.0.190430) I can't see the current patchlevel in the Enterprise Manager. On the Agent-Page it tells me that it has collected the details 70 days ago:

Collection-Status Veraltet

Zuletzt erfasst vor 70 Tag(en) (08.07.2019 15:53:12)

Ursache Metrik-Collection wurde in den letzten 24 Stunden nicht ausgeführt.

EmpfehlungPrüfen Sie den Agent-Status, und aktualisieren Sie die Konfigurationserfassungen.

Checking the patchstate with opatch tells me the right patch level.

emctl status agent

shows me:

Oracle Enterprise Manager Cloud Control 13c Release 2

Copyright (c) 1996, 2016 Oracle Corporation.  All rights reserved.

---------------------------------------------------------------

Agent Version          : 13.2.0.0.0

OMS Version            : 13.2.0.0.0

Protocol Version       : 12.1.0.1.0

Agent Home             : D:/app/agent13c/agent_inst

Agent Log Directory    : D:/app/agent13c/agent_inst\sysman\log

Agent Binaries         : D:\app\agent13c\agent_13.2.0.0.0

Core JAR Location      : D:\app\agent13c\agent_13.2.0.0.0\jlib

Agent Process ID       : 144472

Parent Process ID      : 138536

Agent URL              : https://xxxxx.yy:3872/emd/main/

Local Agent URL in NAT : https://xxxxx.yy:3872/emd/main/

Repository URL         : https://zzzzzzz.yy:4903/empbs/upload

Started at             : 2019-09-17 13:29:42

Started by user        : XXXXX$

Operating System       : Windows version 6.1 (amd64)

Number of Targets      : 7

Last Reload            : (none)

Last successful upload                       : 2019-09-17 13:32:24

Last attempted upload                        : 2019-09-17 13:32:24

Total Megabytes of XML files uploaded so far : 0,05

Number of XML files pending upload           : 0

Size of XML files pending upload(MB)         : 0

Available disk space on upload filesystem    : 57,07%

Collection Status                            : Collections enabled

Heartbeat Status                             : Ok

Last attempted heartbeat to OMS              : 2019-09-17 13:31:56

Last successful heartbeat to OMS             : 2019-09-17 13:31:56

Next scheduled heartbeat to OMS              : 2019-09-17 13:32:56

---------------------------------------------------------------

Agent is Running and Ready

Running

emctl control agent runCollection agent13c1_3_2949:oracle_home oracle_home_config

Results in

Oracle Enterprise Manager Cloud Control 13c Release 2

Copyright (c) 1996, 2016 Oracle Corporation.  All rights reserved.

---------------------------------------------------------------

EMD runCollection error:Read timed out

This happens on all Windows (w2k8 up to w2k12) based Systems, even after raising the EMDCTL_TIMEOUT=7200.

Linux Hosts are not affected.

The Enterprise Manager shows me the Agents as unpatched and claims about an security issue on this hosts...

I already checked the logs in D:\app\agent13c\agent_inst\sysman\log

In emdctlj.log I found the following, but that didn't help me:

2019-09-17 13:33:01,516 [1:B0606F1] INFO - EmdCtl Timezone = Europe/Berlin

2019-09-17 13:33:07,199 [1:B0606F1] DEBUG - Permitted TLS protocols: [TLSv1.2, TLSv1.1, TLSv1]

2019-09-17 13:33:07,205 [1:B0606F1] DEBUG - Permitted SSL cipher suites: [SSL_RSA_WITH_RC4_128_MD5, SSL_RSA_WITH_RC4_128_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA]

2019-09-17 13:33:07,209 [1:B0606F1] INFO - Command: runCollection agent13c1_3_xxxxx.yy_2949:oracle_home oracle_home_config

2019-09-17 13:33:07,232 [1:B0606F1] INFO - Connecting:https://xxxxx.yy:3872/emd/main/

2019-09-17 13:33:07,318 [1:B0606F1] DEBUG - HTTPClientTerminus.lifecycle::terminus oracle.sysman.gcagent.comm.oms.http.HTTPClientTerminus@4635bd2a created, seed: 156871998730

2019-09-17 13:33:07,318 [1:B0606F1] DEBUG - Establishing connection to agent at https://xxxxx.yy:3872/emd/main/...

2019-09-17 13:33:07,330 [1:B0606F1] DEBUG - setting user-interaction allowed to false

2019-09-17 13:33:07,385 [1:B0606F1] DEBUG - client SSL session negotiated with xxxxx.yy:3872, using prototocol TLSv1.2 and ciphersuite TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256

2019-09-17 13:33:07,386 [1:B0606F1] DEBUG - Connection established.

2019-09-17 13:33:07,800 [1:B0606F1] DEBUG - EMD runCollection:{oracle_home.agent13c1_3_xxxxx.yy_2949.oracle_home_config}

2019-09-17 13:33:07,808 [1:B0606F1] DEBUG - TMRemoteClient[0x72b2e481] is now BUSY

        at oracle.sysman.gcagent.oms.TMRemoteClient.reserveTerminus(TMRemoteClient.java:6277)

        at oracle.sysman.gcagent.oms.TMRemoteClient.makeSingleRequest(TMRemoteClient.java:6483)

        at oracle.sysman.gcagent.oms.TMRemoteClient.makeSingleRequest(TMRemoteClient.java:6459)

        at oracle.sysman.gcagent.oms.TMRemoteClient.runCollectionsInternal(TMRemoteClient.java:6102)

        at oracle.sysman.gcagent.oms.TMRemoteClient.runCollections(TMRemoteClient.java:2843)

2019-09-17 13:33:07,810 [1:B0606F1] DEBUG - sending request message: RunCollectionRequest ([oracle_home_config : oracle_home.agent13c1_3_xxxxx.yy_2949])

2019-09-17 13:33:07,812 [1:B0606F1] DEBUG - onStart[https://xxxxx.yy:3872/emd/main/]

2019-09-17 13:33:07,812 [1:B0606F1] INFO - terminus sending message 156871998730001

2019-09-17 13:33:07,814 [1:B0606F1] DEBUG - HTTP request read timeout is set to 1800,000(s)

2019-09-17 13:33:07,815 [1:B0606F1] DEBUG - sending request using TMClientProtocol

2019-09-17 13:33:07,816 [1:B0606F1] DEBUG - HTTP request (sent): POST /emd/main/

Client-Type: TMClient

X-ORCL-EMOV: 12.1.0.1.0

X-ORCL-EMAK: ********************************

X-Client-Host: XXXXX.yy

2019-09-17 13:33:07,959 [1:B0606F1] DEBUG - requestDetails:[RunCollectionRequest ([oracle_home_config : oracle_home.agent13c1_3_xxxxx.yy_2949])]

2019-09-17 13:33:07,999 [1:B0606F1] DEBUG - onFinish[https://xxxxx.yy:3872/emd/main/]

2019-09-17 13:33:07,999 [1:B0606F1] DEBUG - stopping transmission

2019-09-17 13:33:07,999 [1:B0606F1] DEBUG - closing request output stream

2019-09-17 13:33:08,000 [1:B0606F1] DEBUG - onStart[https://xxxxx.yy:3872/emd/main/]

2019-09-17 14:03:08,043 [1:B0606F1] DEBUG - Closing connection to agent at https://xxxxx.yy:3872/emd/main/...

2019-09-17 14:03:08,044 [1:B0606F1] DEBUG - Connection closed.

2019-09-17 14:03:08,046 [1:B0606F1] DEBUG - onFinish[https://xxxxx.yy:3872/emd/main/]

2019-09-17 14:03:08,046 [1:B0606F1] DEBUG - TMRemoteClient[0x72b2e481] is now IDLE

        at oracle.sysman.gcagent.oms.TMRemoteClient.unreserveTerminus(TMRemoteClient.java:6299)

        at oracle.sysman.gcagent.oms.TMRemoteClient.makeSingleRequest(TMRemoteClient.java:6597)

        at oracle.sysman.gcagent.oms.TMRemoteClient.makeSingleRequest(TMRemoteClient.java:6459)

        at oracle.sysman.gcagent.oms.TMRemoteClient.runCollectionsInternal(TMRemoteClient.java:6102)

        at oracle.sysman.gcagent.oms.TMRemoteClient.runCollections(TMRemoteClient.java:2843)

2019-09-17 14:03:08,047 [1:B0606F1] INFO - Disconnecting: client terminus

2019-09-17 14:03:08,048 [1:B0606F1] INFO - stdout: EMD runCollection error:Read timed out

2019-09-17 14:03:08,048 [1:B0606F1] INFO - Exit Code: 1

Any idea where I can look for the problem?

Message was edited by: hazet

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Added on Sep 17 2019
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