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Change interview language according to mapped-in contact data

matt-chJan 25 2024

On my “Mapping Settings” page I have set “Customer Portal users (Contact)” which obviously requires a customer to be logged in before an incident can be submitted to B2C.

I am mapping in several attributes including preferred language.

Can this be used to dynamically change the language of the interview as presented to the customer?

I have read and understood the way in which translations can be stored in an Excel file, and also the Travel Compensation example policy…but…seems the language can only be set from the drop-down in the button bar.

Changing the language using the CurrentLocale() attribute in a rule does not seem to make a difference to the presented language - at least in the debugger.


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Added on Jan 25 2024