Hello Oracle OCI Support Team,
I am trying to register an Oracle Cloud Free Tier account, but I failed the credit card verification step repeatedly.
I contacted the live chat support inside the cloud console for help, but the agent clearly stated he has no backend permission to check my registration record or resolve signup blocking issues. He only directed me to read the FAQ page, which cannot fix my actual account registration problem.
I have tried multiple troubleshooting steps already:
- Cleared browser cache, used incognito window, switched browsers
- - Double-checked all personal info, billing address matches card bank records
- - Confirmed the credit card has available balance for $1-$2 pre-authorization
I request official staff to manually review my registration application, lift the signup restriction, or create a formal service request (SR ticket) for this account issue and notify me via email. The regular live chat cannot handle this account verification problem due to limited agent permiions.
Thank you for your assistance.