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can't ping or ssh to instance

Nuwan DarshanaFeb 2 2024

Dear Support,

When attempting to connect to the OCI instance, an error message is displayed.

“This instance is unresponsive. Confirm that the OS and network are configured correctly, and check the infrastructure health metrics to see determine whether there is an ongoing infrastructure issue”

Why is an error message being displayed after changing the instance shape configuration from VM.Standard2.1 to VM.Standard.E3.Flex? Following the shape change, we are unable to connect via SSH or ping the instance. We need to understand the reason for this issue after modifying the instance shape.

Thank you,

Oracle Customer,

Nuwan,

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Added on Feb 2 2024
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