Skip to Main Content

Identity & Platform

Announcement

For appeals, questions and feedback, please email oracle-forums_moderators_us@oracle.com

Can't access my account because of 2-step MFA. Please help me to disable MFA temporarily

user-5mbu2Aug 20 2023

Hi there,

I enabled MFA on Oracle Cloud last month. Recently I lost my phone, but when I restored the backup on my new phone, Oracle Authenticator app does not restore my Oracle account for MFA. Now I can't log into Oracle Cloud because of 2-step MFA.

Could you please disable MFA temporarily on my account or email me a bypass code? Thank you.

Comments
Post Details
Added on Aug 20 2023
1 comment
384 views