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After Discoverer Plus upgrade, Create/Open wizard doesn't launch for one user

Uncle BuckJul 12 2016 — edited Nov 22 2016

We recently upgraded from BI Discoverer Plus v11. to

In the new instance, for one particular user XX_USER (database login, not an applications login), the Create/Open Workbook wizard does not launch when they sign in.  For every other user, the wizard launches by default.

In the old instance, the wizard launches for all users, including XX_USER.

Any ideas?  Is this a setup issue that I should have our team that performed the upgrade look at?  We are using IE 10.

Thank you.

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Locked on Dec 20 2016
Added on Jul 12 2016