Hello ,
We need a little help with the RequestInformation function in the APEX workflow. We have a workflow with two approval tasks in a row, each with different participant groups.
Task 1 has been approved → Task 2 is active.
The person processing Task 2 would like to send a request for further information to the person processing Task 1 via Request Info.
When we try to start this RequestInformation action via a button with the process ‘Human Task - Manage’ > ‘Request Information’, we get the following error message in the interface.
Error: APEX.TASK.REQUEST_INFO_NOT_AUTHORIZED
- Additional info: Wenden Sie sich an den Anwendungsadministrator.
- Display location: ON_ERROR_PAGE - Association type:
- Item name:
- Region id:
- Column alias:
- Row:
- Model instance id:
- Model record id:
- Internal error: true
- Common runtime error: false
- APEX error code: APEX.TASK.REQUEST_INFO_NOT_AUTHORIZED
- SQL code: -20987
- SQL error: ORA-20987: Die Aufgabe ist nicht zugewiesen, oder der Teilnehmer ist nicht berechtigt, Informationen zur Aufgabe anzufordern ORA-06512: in "APEX_240200.WWV_FLOW_APPROVAL", Zeile 1933 ORA-06512: in "APEX_240200.WWV_FLOW_APPROVAL", Zeile 1958 - Backtrace: ORA-06512: in "APEX_240200.WWV_FLOW_APPROVAL", Zeile 1933 ORA-06512: in "APEX_240200.WWV_FLOW_APPROVAL", Zeile 1958 ORA-06512: in "APEX_240200.WWV_FLOW_APPROVAL", Zeile 3466 - Statement: - Component: APEX_APPLICATION_PAGE_PROCESS RequestInfo (6159914539265607)
The task has been assigned. What does the system mean by ‘the participant is not authorised to request information about the task’?
Is there another group that the user must be assigned to, to be allowed to perform the action? Unfortunately, I can’t find anything about this in the documentation.
Or could the problem be that the user of Task1 is not a potential user of the currently active Task2?
Many thanks!
