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why is so hard to receive support

User_PUAJQNov 23 2021

"For assistance with password change of your tenancy administrator account contact us or file a support ticket." but if you have free tier account - you cannot use support assistance.. ?!?
The free tier/trial user means (for me) - hey i'm new, i want to try, to learn .. may be to use.
Should i to read entire documentation, to spend a fewd days to write support requests, phone calls, emails - with no result, to find a solution for such simple thing.
There is a ton misunderstandings in documentation and chaos that i`ve never seen for 10+ years as IT
I will be surprised if someone causes such pain on their own - to become your client

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Added on Nov 23 2021
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