The current OOTB WACS–OFS accelerator supports sending attachments from Oracle Utilities Work and Asset Cloud Service (WACS) to Oracle Field Service (OFS) via Oracle Integration Cloud (OIC). However, all attachments, regardless of file type, are mapped to a custom property of type File with GUI type set to File element in OFS. As a result, even when image files (e.g., JPEG, PNG) are sent from WACS, they are displayed in OFS only as downloadable links
This idea proposes an enhancement to the productized OOTB accelerator to allow image files sent from WACS to be rendered as thumbnails in OFS by:
- Ensuring that the OIC flow dynamically sets the appropriate Content-Type (MIME type) in the outbound HTTP request—such as
image/jpeg or image/png—instead of the current default application/octet-stream, which is applied uniformly to all attachments regardless of their actual file type..).
- Setting the GUI type to Image element for the file property in OFS.
Use Case and Business Need:
In utility field operations, it is common for planners or supervisors working in WACS to attach reference images, such as asset schematics, site photos, diagrams, at the time of work order creation. These images are intended to assist field technicians executing the corresponding activity in Oracle Field Service (OFS).
Currently, the OOTB accelerator maps these attachments to a File-type custom property in OFS with GUI type set as File element, which results in these images appearing as downloadable links only. To view them, technicians must:
- Tap the file to download it,
- Wait for it to save to the mobile gallery,
- Manually switch from the OFS mobile app to the photo viewer,
- Then return to the OFS app.
This is not only time-consuming but also breaks the technician’s flow during activity execution, especially when the image needs to be referenced while filling out a form or validating asset condition in real time.
If instead the image could be rendered as a thumbnail/preview directly within the OFS UI (using the Image element), technicians could:
- Instantly view the reference image within the context of the work order,
- Stay within the OFS app without switching to external apps,
- Reduce error and delays in tasks requiring visual verification (e.g., matching asset placement, inspecting site conditions),
- And improve the overall efficiency and user experience on the field.
This enhancement aligns with native OFS capabilities and will unlock the full value of visual documentation already being provided by upstream planning teams in WACS.