We have a custom workflow that we've used for several years. The workflow has an attribute that is set to a PER_ROLE (ex: PER_ROLE:100) and then the Performer on a Notification is set to the attribute. This has always allowed us to send WF Notifications to Employees even though the employee may not have a FND_USER record. This worked until a patch several months ago and I've gotten the run around from Oracle Support on this issue. I'm hoping someone can shed some light.
From what I understand we can synchronize the PER_ROLE to include the HR persons into the WF_LOCAL_ROLES and then those Roles could be used as performers within a workflow. The synchronization is maintaining a record in WF_LOCAL_ROLES as expected; however, when we attempt to send a workflow notification to the PER_ROLE we get the error message:
3205: 'PER_ROLE:38647' is not a valid role or user name.
Am I wrong in my understanding that we should be able to send notifications to a PER_ROLE? Can anyone shed light on how we can send a WF Notification to an employee that does not have a user login?