Analytics Software

Hi all,

I am unable to run Reports from workspace though rest of my team and users are able to do that.

Whenever i try to run a report from workspace, it get stuck... then workspace get hanged and ultimately Internet Explorer also stop working and i have to close all and reopen new session for work.

I checked with the System messages option in Admisnistration tab, i got to See following error Description:

{E5CF5BE6-E9CA-4B31-9CE8-406957E6EF5C}

System Message Summary

Invalid pointer 

System Message Details

Error Reference Number: {E5CF5BE6-E9CA-4B31-9CE8-406957E6EF5C}

Num: 0x80004003;Type: 0;DTime: 7/23/2013 9:02:14 AM;Svr: USMKEHYPVM03;File: CHsvSession.cpp;Line: 296;Ver: 11.1.1.3.500.3124;

Num: 0x80004003;Type: 0;DTime: 7/23/2013 9:02:14 AM;Svr: USMKEHYPVM03;File: CHsvDataSource.cpp;Line: 531;Ver: 11.1.1.3.500.3124;

Num: 0x80004003;Type: 0;DTime: 7/23/2013 9:02:14 AM;Svr: USMKEHYPVM03;File: CHsxServerImpl.cpp;Line: 2189;Ver: 11.1.1.3.500.3124;

Num: 0x80004003;Type: 1;DTime: 7/23/2013 9:02:14 AM;Svr: USMKEHYPVM03;File: CHsxServer.cpp;Line: 1467;Ver: 11.1.1.3.500.3124;DStr: OpenApplication: GEHCHFM;

Please suggest any possible cause and resolution.

Note: Earlier i was able to run FRs successfully, its now only started facing this error.

Thanks in Advance.