Workflow or API calls:
Reminder: If this is referring to a client domain or EHR activity—not the public sandbox—do not include API request data or live patient data.
Background Information:
Failure to provide answers will impact our ability to respond in a timely and effective manner
Developer questions:
Are you an Oracle Partner Network Member? [Yes] / No
If you answer Yes to the above, please answer the below as well:
Partner/Company Name: Elsevier Inc.
Is your company enrolled in the Industry Healthcare Path? Yes / [No]
Does your company have the Oracle Health Millennium Platform (OHMP) Environment Access Technical Accelerator? Yes / [No]
Are you developing on behalf of an Oracle Health client?
If so, which client:
Application's Client ID and App ID, if relevant:
Application id: 76112e24-eb9d-4797-818c-a972ecd56b9a
Client id: f8f898e2-4225-4ca5-b699-313df1748d71
Expected Result: The JSON web key set is saved, and the provided URL is then used to load the key set.
Actual Result: The page does not save, an red error message stating: “Problem retrieving the resource at the provided URL.” appears above the URL field.
X-Request-Id / Cerner-Correlation-Id / opc-request-id:
Date/time of the example: 2026-02-27 19:12:00 UTC
Hello,
For the application ID above, we are unable to save the key set, using our URL. We always get the error message noted above. If we paste the contents of the JSON keys in the text area below, everything works normally. We have verified that the URL is accessible, has valid https, and the keys are all valid. We are unsure what the issue is. Is it possible to check the logs on your side and see if there are more details of the error?
To avoid exposing our URL here, I've temporarily saved it into the ‘privacy policy’ field into the development application ID above. If you try to use that URL for the JWKS on the systems keys page, it will error as above. The contents of the JSON is currently copied in place and working, we would like to use the URL to support key rotation.
Any help is appreciated, thank you!