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Unable to modify hierarchy in DRM

VinnMay 24 2018 — edited Jun 1 2018

Hi,

I am facing strange issue when I am trying to edit the hierarchy, DRM app going into a hung state and getting connection timed out error.

Please find the below log for details.

********************************************************************************************************************************

Error received from DRM Process Manager service using address: net.tcp://localhost:5210/Oracle/Drm/ProcessManager/: The operation did not complete within the allotted timeout of 00:00:29.9990000. The time allotted to this operation may have been a portion of a longer timeout.

[Process ID: 5000, Thread ID: 10, SRO Engine]

Error processing request.

System.Exception: Error processing request. ---> Oracle.Drm.Exceptions.ResourcedException`1[Oracle.Drm.Messages.MsgsEngine]: DRM-63010: Session does not exist.

at Oracle.Drm.Engine.Core.SessionManager.GetSession(String sessionID)

at Oracle.Drm.Engine.Core.SessionManager.SetCurrentSession(String sessionId)

at Oracle.Drm.Engine.GateKeeper.Execute(LockType lockType, String session, Permission minimumPermission, Action action, Boolean processQueue)

--- End of inner exception stack trace ---

[Process ID: 5000, Thread ID: 10, SRO Engine]

Exception trying to processing event HierPropsUpdated

engineId = (String) "0b19d3f0-1023-9fe4-8fc0-c5bf8a00b444"

hierLoc = (HierLocator) "Oracle.Drm.Remotable.HierLocator"

propList = (IEnumerable`1) "Oracle.Drm.Remotable.NodeProp[]"

time = (Nullable`1) "5/23/2018 3:28:57 PM"

System.Exception: Exception trying to processing event HierPropsUpdated

engineId = (String) "0b19d3f0-1023-9fe4-8fc0-c5bf8a00b444"

hierLoc = (HierLocator) "Oracle.Drm.Remotable.HierLocator"

propList = (IEnumerable`1) "Oracle.Drm.Remotable.NodeProp[]"

time = (Nullable`1) "5/23/2018 3:28:57 PM"

---> System.ServiceModel.FaultException`1[Oracle.Drm.Remotable.DrmException]: DRM-63010: Session does not exist.

at Oracle.Drm.Engine.GateKeeper.Execute(LockType lockType, String session, Permission

Could you please help me with inputs for resolving the issue.

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Locked on Jun 29 2018
Added on May 24 2018
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