Unable to connect with Beehive conference (OWC)
Hello,
One customer has asked for assistance with OWC using https://stbeehive.oracle.com site. When customer tries to connect they're getting the following message:
Unable to launch the application.
Name : Oracle Beehive Conferencing
Publisher : Oracle
from : https://stbeehive.oracle.com:443
Checking the Java log shows this error:
java.io.IOException: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required ( The ISA Server requires authorization to fulfill the request. Access to the Web Proxy filter is denied. )"
There is a note which mentions the issue with the proxy and how to resolve it (note no. 1540127.1) however the Java error message in the note is different then the one customer is getting, thus here is my question:
Does the fix in the note 1540127.1 apply also to this error message or is this something else?
I should mention that I asked customer to check this note and to follow the fix suggested there. Customer says that they have done this, however when they try to connect to OWC they get this very same error message again. I asked customer to check also the note no. 1370759.1 to be sure that they have other required ports enabled as well, also asked to confirm that the port mentioned in note 1540127.1 is indeed open.
Customer is still providing information to be on their Windows version, whether it's 64-bit or no, their Java version, browser name and version so I do not have yet this information to add to here. I was wondering if someone perhaps knows about this error message specifically, or has encountered it.
Best regards,
Algis Väinola.