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The host is up but the agent hostname:3873 monitoring it is down. Only Response metric is being coll

Jocelyn_SimardApr 11 2016 — edited May 18 2016

Hi all,

I have an EM12c agent that seems to be running fine on a database server:

Here's the output of "emctl status agent":

Oracle Enterprise Manager Cloud Control 12c Release 4
Copyright (c) 1996, 2014 Oracle Corporation.  All rights reserved.
---------------------------------------------------------------
Agent Version          : 12.1.0.4.0
OMS Version            : 12.1.0.4.0
Protocol Version       : 12.1.0.1.0
Agent Home             : E:/SGBD/agent12c
Agent Log Directory    : E:/SGBD/agent12c\sysman\log
Agent Binaries         : E:\sgbd\agent12c\core\12.1.0.4.0
Agent Process ID       : 5872
Parent Process ID      : 5816
Agent URL              : https://S00OTE3.PROD.LOCAL:3873/emd/main/
Local Agent URL in NAT : https://S00OTE3.PROD.LOCAL:3873/emd/main/
Repository URL         : https://S00DIC2.prod.local:1159/empbs/upload
Started at             : 2016-04-11 14:48:42
Started by user        : S00OTE3$
Operating System       : Windows version 6.1 (amd64)
Last Reload            : (none)
Last successful upload                       : 2016-04-11 14:59:22
Last attempted upload                        : 2016-04-11 14:59:22
Total Megabytes of XML files uploaded so far : 0,02
Number of XML files pending upload           : 0
Size of XML files pending upload(MB)         : 0
Available disk space on upload filesystem    : 69,09 %
Collection Status                            : Collections enabled
Heartbeat Status                             : Ok
Last attempted heartbeat to OMS              : 2016-04-11 14:58:57
Last successful heartbeat to OMS             : 2016-04-11 14:58:57
Next scheduled heartbeat to OMS              : 2016-04-11 14:59:57

---------------------------------------------------------------
Agent is Running and Ready

However, in EM12C, the host show as with a gear icon and the message "Agent unreachable".

When I click on the host, it work with the following warning message on the top:

The host is up but the agent S00OTE3.PROD.LOCAL:3873 monitoring it is down. Only Response metric is being collected.

I have attempted several stop/start of the agent.

Our agent version is 12.1.0.3.0. The host is running Windows 2008 R2.

Any advice from somebody?

Thanks,

Jocelyn Simard

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Locked on Jun 15 2016
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