Dear Oracle AI & Product Strategy Team,
First, congratulations on the recent AI innovations across Oracle Health and enterprise platforms. The direction is strong, particularly your focus on workflow-grade AI in regulated industries.
That said, I see a major opportunity Oracle has not yet fully seized: a conversational AI chatbot embedded across Oracle Cloud services.
Such a product would deliver strategic advantages:
Data Accumulation at Scale: A chatbot can continuously capture and structure user inputs, creating a proprietary dataset that reflects real-world enterprise workflows and customer needs. This dataset becomes a compounding asset for reinforcement learning and model optimization.
Customer Experience & Stickiness: An intelligent chatbot as the “front door” to Oracle Health, Database 23/24ai, and other products reduces friction and positions Oracle as both user-centric and AI-first.
Competitive Differentiation: Unlike ChatGPT, which runs on Microsoft Azure, Oracle controls its own cloud infrastructure. This creates a powerful advantage: Oracle can build, host, and optimize its chatbot natively, with no dependency on outside platforms. That allows for tighter integration with Oracle’s database, EHR, and SaaS ecosystems, as well as superior cost control and data governance.
Future-Proofing: Conversational interfaces will become the dominant modality for engaging with enterprise AI. By moving now, Oracle can own the narrative rather than ceding it to external vendors.
Recommendation: Launch a pilot chatbot tied initially to healthcare workflows (natural-language navigation of patient records, lab summaries, etc.), then expand horizontally across Oracle Cloud. This aligns perfectly with Oracle’s vertical AI strategy and strengthens your competitive moat.
Oracle has the infrastructure, data estate, and brand trust to lead in this space. The missing piece is a conversational layer that makes your AI investments tangible to end users.
Thank you for considering this recommendation. I am confident Oracle can deliver a best-in-class enterprise chatbot—differentiated by owning both the AI layer and the cloud foundation beneath it.
Respectfully,