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I am using Smart view V11.1.2.5.500 with Hyperion Planning 11.1.2.3.700. We are executing business rules via the forms on save. When saving a form via the Web, the page waits until the business rule has been executed (unless it takes several minutes and gives a 'nice' message saying the business rule is still running). Via Smart view however I get the following message: The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServiceInfoTimeout).

I found these articles on Oracle support:

Hyperion Planning in Smartview Error: "The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval." (Doc ID 1271588.1)

Troubleshooting Smart View Error: "The request timed out. Contact your administrator to increase netRetrycount and netRetryInterval" or "to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout)" (Doc ID 1995401.1)

Also found this article:

https://oracleepm.wordpress.com/2013/04/06/hyperion-smartview-the-request-timed-out-increase-netretrycount-and-netretryi…

There are two types of solutions: one is on the client side in regedit and other on the server side in the essbase.properties and essbase.cfg file. I modified both files and restarted the services on the Provider Services server. I keep getting this error when saving a form with a business rule that takes up more than 20-30 seconds.

Is adjusting the registry on the client side the only solution?

Thanks for your help!