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Smart View Excel Add-In Error Message

981310Feb 28 2013 — edited Mar 4 2013

A client was trying to run Smart View and it crashed. Their screen then displayed the following Excel message/question:

"Excel experienced a serious problem with the 'oracle hyperion smart view for office, fusion edition' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?" (Yes/No)

The client did NOT disable, but instead logged out of Smart View and then logged back in. When they did this, they were kicked out of Smart View after a couple of minutes, and then had to log back in again.

Is there a solution for this issue? Do they actually need to disable the add-in, then add Smart View back? Please list out the exact steps to resolve this issue.

Thanks.

This post has been answered by 921550 on Feb 28 2013

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Added on Feb 28 2013

#business-intelligence-applications, #performance-management-applications, #planning-and-budgeting

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