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Enhancement Request - SLA Start and End - CCS to OFS

Vijay Krishna VS-OracleFeb 18 2025 — edited Feb 18 2025

SLA start and end times are crucial for routing in OFS. Currently, these values are derived from the start time and populated in CCS. However, this may not always be accurate. Different SLAs may be required based on the task type. Additionally, users might need to override the SLA values calculated based on the task type, and these overridden values need to be sent to OFS.

SR 3-39727309191

Added on Feb 18 2025

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