SQL & PL/SQL

Announcement

For appeals, questions and feedback about Oracle Forums, please email oracle-forums-moderators_us@oracle.com. Technical questions should be asked in the appropriate category. Thank you!

SLA Calculation

537836Oct 6 2006 — edited Oct 9 2006

Hi,
I am new to a Support Project in my company. My concern is I need to write a Procedure for the Service Level Agreement Calculations, for a Closed ticket which
has couple of constraints as Tier 1 2 3 and on SL2, SL3, SL4 working on
certain business hours, with resolution time and triage time.
Can anyone help me on this. If possible, can anyone help me in providing
the code or PROC format.
Note: I want help and code in Oracle stored procedure. If you can help me in this, then I am thank ful to you.
Bye

Locked Post

New comments cannot be posted to this locked post.

Locked on Nov 6 2006

Added on Oct 6 2006

17 comments

1,356 views