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Session Timeout in Kiosk Mode

ToolTimeTaborSep 20 2018 — edited Nov 21 2018

Q: Any thoughts on why the session timeout error is occurring below? How to prevent it?

We have an Application Express 5.1.0.00.45 application that is being run in Internet Explorer 11 in kiosk mode. Thus, the browser is the top-level, active window with the focus.

The application is linked to a scanner that loads a barcode into the textbox and it then retrieves the data related to that barcode.

The users are reporting a generic session timeout. Their comment is "...I scanned a barcode, I received the Session Time Out message."

Looking into it, the session time limit between scans should be unlimited, as best I can tell. You can see below the settings where the Maximum Session Idle Time in Seconds is set to zero (0) which prevents session idle time checks from being performed. In this case, should the session ever time out?

SessionTimeout.png

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Locked on Dec 19 2018
Added on Sep 20 2018
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