Hi Team,
I have a requirement to send SMS notifications when a service request is resolved. While exploring the application, I noticed an SMS channel listed under setup and maintance →Service→Manage Communication Channels.
Could you confirm if Oracle Service Cloud has the capability to send SMS directly without integrating with a third-party application? If not, could you recommend any third-party applications we can use to accomplish this requirement?
Looking forward to your guidance.
Thanks,
Jithu