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send SMS when Service request is resolved

Jithu GopiJan 15 2025

Hi Team,

I have a requirement to send SMS notifications when a service request is resolved. While exploring the application, I noticed an SMS channel listed under setup and maintance →Service→Manage Communication Channels.

Could you confirm if Oracle Service Cloud has the capability to send SMS directly without integrating with a third-party application? If not, could you recommend any third-party applications we can use to accomplish this requirement?

Looking forward to your guidance.

Thanks,
Jithu

Comments

Dwayne Miller Jan 14 2025

FYI… the stack trace shows this method as the one responsible for the exception, but not sure how it is trying to determine the local offset.

Oracle.DataAccess.Types.TimeStamp.GetLocalTZOffset()

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Added on Jan 15 2025
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