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send SMS when Service request is resolved

Jithu GopiJan 15 2025

Hi Team,

I have a requirement to send SMS notifications when a service request is resolved. While exploring the application, I noticed an SMS channel listed under setup and maintance →Service→Manage Communication Channels.

Could you confirm if Oracle Service Cloud has the capability to send SMS directly without integrating with a third-party application? If not, could you recommend any third-party applications we can use to accomplish this requirement?

Looking forward to your guidance.

Thanks,
Jithu

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Added on Jan 15 2025
#oraclecxservicecloud, #oraclefusionservicecloud, #servicerequest, #sms
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