In C2M we are noticing discrepancies when phone numbers are being saved when entered via the UI and IWS:
- (416) 560-1000 was entered via the UI and it formatted the number according to the formatting algorithm on the Person Contact Type.
- 2895601000 was inserted via C1-Person IWS and it does not format the phone number when saved to the database.
- Adding in 2895601000 via UI was saved with the correct formatting, now resulting in duplicated person contacts.
Trying to pass in “416” or “416-560-1000” via C1-Person IWS results in an error message “Contact Value format is incorrect. Must be (999) 999-9999"
Similar error message should be received when 2895601000 was inserted via C1-Person
When adding a new person contact via UI/IWS there should be a check for duplicates.
This would resolve and reduce issues encountered by clients during integration solutions and improve data quality.
