Skip to Main Content

Customer Solutions

Announcement

This area allows you to enter ideas for Oracle Utilities products. You can help promote an idea by:

  • Being as specific as possible about your request.
  • Clearly articulating the benefits. For example, reducing implementation effort or reducing cost to serve.
  • Calling out if you have seen this requirement from other utilities.
  • Voting for suggestions you think should be implemented.

Request for Prem ID on Billable Charge

Crystal JamesMar 5 2024 — edited Mar 17 2024

We bill construction charges via Billable Charges. The process works well. However, in the case of construction companies, it can be difficult to identify from a billable charge, what the associated Premise ID is. Our Construction CSRs have requested to have the Premise ID display on Billable Charges where the SA Type requires a Char Prem ID.. We also use billable charges for other types of billing as well but the SA Types do not require a Char Prem ID and would not want those billable charges to error if no associated Premise ID. The ask is to have the Prem ID field under the Service Agreement field like it is on adjustments.

Comments
Post Details
Added on Mar 5 2024
In Review
0 comments
244 views