3173552
I have a requirenmnt like if a manager doent act on a requesr for certain period of time the request is escalated to senior manager.
This is the functionality achieved by Alabhya as said in the above link.
I also have the same requirement.
I have tried with the escalation freature in task assignemnt tab,but that didnt work.
Is there any configuration else need to be done to achieve this functionality.
Thank you
sas