DevOps, CI/CD and Automation

Hi All,

We are currently facing an issue printing a report in HP printers.

We have a report developed in oracle report 6i and this report is in pdf format and registered in oracle apps 11.5.4.

There are few occassions where running this report (thru concurrent manager) doesn't print to HP printers but the concurrent program finishes successfully (completed - normal in view concurrent request) and the log says that the program has been executed successfully without error and output is being printed on the printer but in contrary nothing is actually printed.

The output is being produced and can be viewed in the view concurrent request screen and when you reprint it still nothing appears on the printer.

We just notice that the HP printer flashes its lights, as if something is being printed, and finishes with nothing on the printer as well as in the printer server queue.

Please note that this behaviour is intermittently happening in HP printer but not in other printers. Before, we are using Lexmak printer and this problem is not being encountered.

Has anybody faced similar issue with HP printer before? or anybody could give us a hint on why this is hapenning?

Any thoughts would be greatly appreciated.

Brett

brettcowie