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Recover/reset CERN_ABCN Citrix login credentials to access C1941 applications

Stacy AdkinsApr 3 2025

Workflow or API calls:

My organization has a user who's forgotten their password for logging in to the CERN_ABCN domain via https://cernabcn.cernerworks.com/Citrix/ProdWeb/ to access the C1941 applications.

What are the proper steps for initiating a password recovery? There doesn't seem to be a way for them to self-service this.

Thank you!

Background Information:

Failure to provide answers will impact our ability to respond in a timely and effective manner
Developer questions:

Are you an OPN Member? Yes
Have you signed up to be in the Healthcare Developer Track? Ye
Are you a registered Code Program member? Yes
Does your App have a presence on the Oracle Healthcare App Marketplace? Yes

Are you developing on behalf of an Oracle Health client? No

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Added on Apr 3 2025
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