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RDA ---Can not connect to the database

apps_bnMar 24 2009 — edited Jan 24 2013
Folks,

I am trying to generate an RDA output for ORACLE SUPPORT

Database:10.2.0.4
Server: Win 32bit SP1
STEP 1: ran rda.cmd -S to collect config info
STEP2: run rda.cmd to generate output
at this time it asks me the password of the system username as sysdba and errors out saying
the following

Processing Initialization module ...
Enter the password for 'SYSTEM@abc as SYSDBA':
Please re-enter it to confirm:

The database to be analyzed (abc) does not appear to be accessible.

Please do one of the following:

- If the database is not started, start it in another session, then press
'Enter' to continue this script after the database has been started;
- Interrupt this script, start the database or solve the connection
problem, and next re-run rda; or
- Hit 'Enter' to continue this script without gathering information from
the database.

If you choose to continue without database connection, some information will
be missing and Oracle Support may request that rda be re-run.

Press 'Enter' to Continue
RDA-00501: Database access disabled due to a connection problem

Has anyone encountered this issue
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Locked on Feb 21 2013
Added on Mar 24 2009
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