Hi
Managing several different environments I repeatedly run into the same error on "to many" computers.
We use SCCM as our primary distribution tool and install Java using the embedded MSI and a custom made MST.
End user platform is: Windows XP and/or Windows 7
The installs works flawlessly in 95% of all cases but the remaining 5% are still a big hurdle to have to handle manually.
Problem:
Installing the newest version returns error code: 1602.
For a long time I have been ignoring it since it generally means that the end user has cancled the installation. But upon furter investigation I have found out that this is not the case.
On the individual computer the eventlog actually reports: Product: Java X Update X.. removal failed or error status 1602.
It is the uninstall of the previous version that fails.
Does anyone know what causes this and possible a solution?
Best Regards,
Christian