APEX

Hello Everybody,

The issue I am facing might appear silly but here goes:

We have an internal website hosted on this URL:http://ebsqa.oraclecorp.com/web
This is hosted via APEX 3.2 version and the DBA team had set the admin user credentials on it.
All this is maintained on an internal linux server.

The admin URL for managing workspaces on APEX, has a separate username and password
The workspace managed by this admin account has another URL with another set of user credentials.

I want to make changes to the website contents and tried logging on to the workspace URL.

It showed me a message that said "This account is locked" while I tried to log in through the
workspace login page. I tried to reset the password to this workspace and unfortunately found that the admin username and password combination also does not work.

Given the above I have two questions:

1. Is there a way by which the password to the Admin URL can be reset or is this only possible from the DBA's end?
2. What are the possible scenarios where an admin account or workspace account gets locked?

Thanks for all help.
Shini