Intelligent Advisor

Hi Ross,

The format that should work most reliably is to URL encode a JSON structure that looks like this:

{"website":"test"}

Which means something like this should work:

https://uqcurrent.crm.test.uq.edu.au/app/opa/web-determinations/startsession/website_feedback?seedData=%7B%22website%22%3A%22test%22%7D

If that's not working to populate the question, try putting a label on your screen that uses that attribute instead and see if it is getting a value.

If it is, then possibly your question isn't bound to the correct attribute?

Davin.

Actually, I just realised what is happening here: you have a portal page that is embedding the interview. You'll need to change the JavaScript that launches the opainterview control within the div on that page to set the seedData parameter as part of the object parameters to the StartInterview method. See:

https://documentation.custhelp.com/euf/assets/devdocs/unversioned/IntelligentAdvisor/en/Content/Guides/Customize_extend/Web_Interviews/Integration/JavaScript_object_parameters_embedded_interview.htm

An example of how to set seedData for embedded interviews in B2C Service portal is here:

https://documentation.custhelp.com/euf/assets/devdocs/unversioned/IntelligentAdvisor/en/Content/Guides/Implement_Intelligent_Advisor/Integrate_other_applications/Integrate_with_B2C/Insert_widget_Cust_Portal_page.htm

Hi @davin-fifield-oracle ,

Thanks very much for your advice so far.

I've attached a text version of the php file with where I'm at based on the documentation, but still not having any success.

In the file, ('website') is the name given to the attribute in the policy model I want to populate in the interview.

I've then tried some URL variations to test, e.g. https://uqcurrent.crm.test.uq.edu.au/app/opa/website_feedback?seedData=website%3dwww.test.uq.edu.au

Any further suggestions much appreciated!

website_feedback.txt

Hi Ross,

I think you need to change

$seedData->stringParam

to

$seedData→website

to match the name of the parameter you want to be passed to Intelligent Advisor.

Hi Davin,

Thanks very much.

I've managed to get it to work now. The 3 key changes were:

• Changing $seedData->stringParam to $seedData→website
• Moving the code containing the above php to the very top of the file so it reads first before:
  <rn:widget path="custom/opa/OPAWidget"
  policy_model="Website feedback"
  seed_data=#rn:php:$seedDataJson#
  />
• Using the following URL format: https://uqcurrent.crm.test.uq.edu.au/app/opa/website_feedback/website/<url>