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Outlook connector crashes with Office 2007 SP2

807574Apr 29 2009 — edited Feb 10 2020
Hello. Microsoft has started pushing out Office 2007 SP2, resulting in Outlook crashes for Connector users who apply the patch. The only workaround we've found is to restore the users's system with Windows Restore, and then hide SP2 with Windows Update. A Connector uninstall restores normal Outlook operation. A reinstall of the Connector does not fix the problem.

We're running Outlook Connector 7.2.402.1.
Sun Java(tm) System Messaging Server 6.2-8.04 (built Feb 28 2007)
libimta.so 6.2-8.04 (built 19:28:07, Feb 28 2007)
SunOS vmpm1 5.10 Generic_127127-11 sun4u sparc SUNW,Sun-Fire-V490

Error examples:
"faulting application Microsoft Outlook, version 12.0.6423.1000, faulting module sjms32.dll version 7.2.402.1"
"the store was x is being reconciled with the indexer for the following reason: the store was last opened on a different machine."
"the store x is being re-pushed to the indexer for the following reason: index reset, re-push entire store"

Is there a solution? Will a patch will be issued for Connector 7.2? I haven't tried Connector 7.3 because our messaging and calendar servers don't meet its version requirements.

David.
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Locked on Aug 23 2009
Added on Apr 29 2009
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