Oracle WACS currently has no in‑system AI capabilities to assist users in real time. Users often struggle with simple navigation questions (e.g. “Where do I create a Work Order?”, “How do I find Assets?”, “Which menu do I use for X?”) and must rely on external documentation, Self Help pages, or asking other users. This slows adoption, increases support queries, and impacts user experience—especially for new or infrequent users. Introducing an in‑system AI Help Agent (for example, a chat-based assistant embedded within WACS) that can:
- Answer simple “how do I…?” and navigation questions using natural language
- Guide users to the correct menus, screens, or actions
- Provide context-aware help based on the page or module the user is currently in
- Act as a first-level guidance tool for common queries, reducing the need to leave the application
This would significantly improve usability, on boarding, and overall user experience