Analytics Software

We are doing a test switchover from our primary site to a DR site and in the DR site, we are not able to access BI Publisher, which we need to do in order to update the data source connection strings so they point to the databases at the DR site instead of the primary site.

When I try to login to BI Publisher (at http://hostname:7777/xmlpserver), I just get the error “Oracle SSO Failure – Unable to process request”. We are running OBIEE 10.1.3.4 with Application Server 10.1.3. I've opened an SR already, but it's been a week with no solution yet. Please let me know if you have any ideas what the problem could be, or if there is any other information I can provide to help with troubleshooting.

Thanks!