We have an SR (3-18673275041) opened for this, but should have asked here first.
I have a feeling this is some fiddly little setting or a missing library. Any suggestions for avenues of investigation are appreciated.
Thanks All!
-Tom
*** Problem Description...
Attempting to install EM OMS 13.2 on a Windows 2016 VM. Whether I right-click and run as administrator or open a command line processor (as an administrator), when I launch setup_em13200_win64.exe, the Oracle Installer launches with a status of "Preparing the installer...", runs for several seconds, then displays a status of "Cleaning up" and exits. No error messages are displayed and no log files or Windows events are generated (at least, none that I can find).
*** What Has Been Tried...
* I tried installing 13.2 on two other 2016 servers and had the same result.
* On this server, I also tried installing 13.1 and 13.2 plugin 1 update and had the same result.
* We disabled our anti-virus software.
* We tinkered with the temp directory settings, both changing TEMP and TMP environment variables and passing in the "-J-Djava.io.tmpdir" argument when calling setup_em13200_win64.exe.
* Removed "C:\oracle\product\12.2.0\dbhome_1\bin" from the PATH.
*** Configuration Notes...
OS Version: Windows 2016 (Windows NT 6.2), No service pack. Clean install of VM. Confirmed acceptable on the certification matrix.
CPU: 8 core 2.5 GHz AMD Opteron 6380
Memory: 18 GB
Storage:
System drive (C): 100 GB, 69 GB Free
Drive for database files (E): 150 GB, 145 GB Free
Drive for flash recovery area and expdp (F): 750 GB, 706 GB Free
Installation attempted by my account, a domain admin.
12.2 EE database successfully installed to act as EM repository
Installation files staged in and run from "F:\installation_media\em13.2", Cygwin cksum used to validate checksums.
Output of "java -version":
java version "1.8.0_191"
Java(TM) SE Runtime Environment (build 1.8.0_191-b12)
Java HotSpot(TM) 64-Bit Server VM (build 25.191-b12, mixed mode)
Output of SET command (all environment variables shown, but some details are redacted):
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\redacted\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=X-YYY-ZZZZZ (format is as shown, details redacted)
ComSpec=C:\Windows\system32\cmd.exe
DEFLOGDIR=redacted
HOMEDRIVE=C:
HOMEPATH=\Users\redacted
LOCALAPPDATA=C:\Users\redacted\AppData\Local
LOGONSERVER=\\REDACTED
NUMBER_OF_PROCESSORS=8
OS=Windows_NT
Path=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\oracle\product\12.2.0\dbhome_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Users\redacted\AppData\Local\Microsoft\WindowsApps
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=AMD64 Family 21 Model 2 Stepping 0, AuthenticAMD
PROCESSOR_LEVEL=21
PROCESSOR_REVISION=0200
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules
PUBLIC=C:\Users\Public
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\redacted\AppData\Local\Temp
TMP=C:\Users\redacted\AppData\Local\Temp
USERDNSDOMAIN=redacted
USERDOMAIN=redacted
USERDOMAIN_ROAMINGPROFILE=redacted
USERNAME=redacted
USERPROFILE=C:\Users\redacted
windir=C:\Windows