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ORACLE APEX account locked and URL not found

Good morning,
I am trying to access my area: https://dswr1hxjzuqrzl2-dbthomas01.adb.eu-frankfurt-1.oraclecloudapps.com/ords/f
But I get 404 error, until two weeks ago it was working.

Now I tried logging in with the passwords I have in my workspace, but it does not recognize them. I tried to do password reset but I don't get any emails.

Now with my passwords I can't access anything anymore, not even the workspace database to download it and work on it locally.

How can I do that? Can you even just send me a CSV with the database?

The workspace in question is called FCS_DEV.

Best Regards

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Added on Jul 1 2024
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