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ORA-01843:This is not a valid month error

MoazzamMar 13 2012 — edited Mar 13 2012
One of our french customer using Oracle 11g R2 on RHEL is getting following error while running a stored procedure:
ORA-01843: ce n'est pas un mois valide
20120123::05:41:10 ended rebuilding cmroll table

The error reported by ORACLE, in French « ce n'est pas un mois valide », means : « This is not a valid month ».
I have asked him to verify the following settings on his machine:
Please run the following query on Oracle Server to get the NLS settings. It specifies the settings both on Oracle client and Server.

select * from nls_database_parameters;
select * from nls_instance_parameters;

However, you can override this setting by specifying the following environment variables in client or server. So kindly verify them  on both as well:

1.	NLS_LANG
2.	NLS_LANGUAGE
3.	NLS_TERRITORY
Is there anything further that can help me to trace this error?
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Locked on Apr 10 2012
Added on Mar 13 2012
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