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Open in Smart View fails to open data grid

IGMMar 25 2020 — edited Mar 30 2020

Hi,

the Open in Smart View option fails to load a data grid in Microsoft Excel. When I open a data grid (this is in HFM 11.1.2.4 on-premise), click Open in Smart View from within Internet Explorer (see version info below) I get A webstie wants to open web content using this program on your computer dialog window. When I click Allow in the dialog window, Microsoft Excel is opened with the backstage view but nothing else happens (no data is ever loaded). I also tried clicking the option having first opened Microsoft Excel but this does not seem to make any difference - a new instance of Excel is opened, but no data is loaded.

Has anyone else experienced this issue?

   

Oracle Smart View for Office 11.1.2.5.910 Build 172
FileNameVersionPath
SmartView Files :
HsAddin.dll11.1.2.9319C:\Oracle\SmartView\bin\
HsSpread.dll11.1.7258.21546C:\Oracle\SmartView\bin\
HsTbar.xlaC:\Oracle\SmartView\bin\
HyperionSmartTag.dll7.2.7258.21548C:\Oracle\SmartView\bin\
BIPlusConnector.dll11.1.2.3C:\Oracle\SmartView\bin\
Oracle.SmartView.Interop.SVRC.dll1.0.0.0C:\Oracle\SmartView\bin\
msxml6.msiC:\Oracle\SmartView\bin\
HVE Files :
HVE not Installed
Office Files :
Excel.exe16.0.12624.20296C:\Program Files\Microsoft Office\root\Office16\
winword.exe16.0.12624.20296C:\Program Files\Microsoft Office\root\Office16\
powerpnt.exe16.0.12624.20296C:\Program Files\Microsoft Office\root\Office16\
Outlook.exe16.0.12624.20296C:\Program Files\Microsoft Office\root\Office16\
System Files :
Msxml6.dll6.30.18362.418C:\Windows\system32\
Msxml4.dllFile not found
Msxml3.dll8.110.18362.239C:\Windows\system32\
Msxml.dllFile not found
vbscript.dll5.812.10240.16384C:\Windows\system32\
KERNEL32.dll10.0.18362.329 (WinBuild.160101.0800)C:\Windows\system32\
USER32.dll10.0.18362.1 (WinBuild.160101.0800)C:\Windows\system32\
ole32.dll10.0.18362.1 (WinBuild.160101.0800)C:\Windows\system32\
IExplore.exe11.00.18362.1 (WinBuild.160101.0800)C:\Program Files\internet explorer\
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