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On a clustered HFM environment, how to make hfm response to the correct web server where the request

TacoSep 20 2019 — edited Oct 1 2019

Hi experts,

We're running a clustered environment on 11.1.2.4.

We have a load-balancer on the front, dispatch connections to 2 different web server, let's say web server A and B.

On both server A and B, also runs HFM server and have a clustered HFM web application.

We found that sometimes a user would get a blank screen when opening HFM applications,

and after some try & error process we found out it's because a session from the same user account already have a session connected to HFM via another web server.

For example if the user have connected to HFM application via web server A (session 1), and if he/she created another session and connected to HFM application from web server B (session 2), session 2 would fail to open HFM application.

I assume it's because the response from HFM application goes to web server A no matter the second connection from same user account comes from web server B.

The problem is how to change this behavior to make HFM response to the correct web server where the request came from?

Many thanks if someone can give some advice.

Eric

--20190930 update--

I was wrong, there's nothing to do with which web server I log into Workspace from, it's just a stuck thread issue that caused my Server B's HFM web app to stuck and later crashed.

The stuck thread in the end result in OOM error on server B, but before that the web server would still redirect request ot server B so the application hangs.

After server B's service is actually down, all traffic goes to server A and everything is fine again.

But still I need to solve the stuck thread issue, for now, I still don't understand what caused the stuck. I tried to increase the numbers of connection pool on weblogic server, and wait and see.

Eric

Message was edited by: Taco I'm here to update. I was wrong, there's nothing to do with

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