OIM 11g R2 escalation configuration in work flow
Hi,
I have created a human task in my workflow where task gets assigned to beneficiary's manager.And building the list of participants using the rule, resulting the assignment to beneficiary's manager. In order to escalate his task in the deadlines tab selected escalate after 2 mins max escalation levels 1 and highest approver title Manager. After doing this task should be assigned to approver's manager(beneficiary manager's manager). But This is not happening in my case. Following error is thrown.
Error in evaluating management chain participant.[[
Could not compute the management chain from user sri.ram@oracle.com upto levels 1 upto title Manager. The management chian is used in the routing slip that is associated with the task definition default/AddAccessApproval!11.0/ApprovalTask.
Verify that the users are seeded correctly to compute the management chain.
ORABPEL-30057
The task has expired and the system could not compute the management chain from user sri.ram@oracle.com upto levels 1 upto title Manager to identify the next user to escalate the task to.
Make sure that the escalation policy is specified correctly. Also verify that the users are seeded correctly to compute the management chain.
ORABPEL-30056
Any help would be appreciated.
Thanks,
Power.