I have install OEM 13.2. I am trying to configure my oracle support access.
I so I went to Setup -> Proxy Setting -> My Oracle Support . Then I select "No Proxy" and click on Test. It says "Successfully connected to My Oracle Support. To save the proxy settings, click 'Apply'."
Now i go ahead and click Apply and I get a message "Successfully connected to My Oracle Support without proxy. Future connections to My Oracle Support will not use proxy."
So I navigated to Setup -> My Oracle Support -> Set Credentials. I entered my user id and password, once I click apply, after few minutes i get a message "Unable to complete network operation against My Oracle Support. Please check network connectivity to Oracle Support Site"
I verified from the server where OEM is installed it has access to public internet. Verified ping support.oracle.com works from OEM server.
I also enabled the logging with below steps and in the log file instead of the user ID that i entered for my oracle support, it shows sysman as the user id.
Locate the startup.properties file under the GC instance directory:
user_projects/domains/EMGC_DOMAIN/servers/EMGC_OMS1/data/nodemanager/startup.properties
Append the following string to the value of the property Arguments:
-DHTTPClient.log.level\=ALL -DHTTPClient.log.verbose\=true
Restart the OMS, and the WebLogic Server Administration Manager by running the following commands:
emctl stop oms -all
emctl start oms
Navigate to the following location to check the log file:
user_projects/domains/EMGC_DOMAIN/servers/EMGC_OMS1/logs/EMGC_OMS1-diagnostic.log
[2017-04-08T13:17:03.473-04:00] [EMGC_OMS1] [WARNING] [] [org.apache.myfaces.trinidadinternal.agent.AgentFactoryImpl] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 298e4388-024c-4f84-964a-124f705488b6-00000001,0:2] [APP: emgc] The User-Agent "EMCTL COMMAND: Oracle HTTPClient Version 10h" is unknown; creating an agent with "unknown" agent attributes.
[2017-04-08T13:17:03.474-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.adfinternal.controller.state.ControllerState] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 298e4388-024c-4f84-964a-124f705488b6-00000001,0:2] [APP: emgc] ADFc: Limiting the number of RootViewPorts to 20
[2017-04-08T13:17:07.400-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.mos.fwk.httpsupport.SupportConnWorker] [tid: EMUI_13_17_07_/console/pref/mosCredentials] [userId: SYSMAN] [ecid: 005JAfdP7Dq4ykA5RbH7id0007E700002f,0:1] [APP: emgc] [DSID: 0000LhET1Qx4ykA5RbH7id1OuHDd000001] +++ PROXY INFO host: null port: 0 realm: null user: [notDisplayed] password: [notDisplayed]
[2017-04-08T13:17:07.402-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.mos.fwk.httpsupport.SupportConnWorker] [tid: EMUI_13_17_07_/console/pref/mosCredentials] [userId: SYSMAN] [ecid: 005JAfdP7Dq4ykA5RbH7id0007E700002f,0:1] [APP: emgc] [DSID: 0000LhET1Qx4ykA5RbH7id1OuHDd000001] +++ PROXY INFO host: null port: 0 realm: null user: [notDisplayed] password: [notDisplayed]
[2017-04-08T13:17:58.454-04:00] [EMGC_OMS1] [WARNING] [] [org.apache.myfaces.trinidadinternal.agent.AgentFactoryImpl] [tid: [ACTIVE].ExecuteThread: '22' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 636f00e9-c93e-4f54-9744-668cfb787f55-00000001,0:2] [APP: emgc] The User-Agent "EMCTL COMMAND: Oracle HTTPClient Version 10h" is unknown; creating an agent with "unknown" agent attributes.
[2017-04-08T13:17:58.456-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.adfinternal.controller.state.ControllerState] [tid: [ACTIVE].ExecuteThread: '22' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 636f00e9-c93e-4f54-9744-668cfb787f55-00000001,0:2] [APP: emgc] ADFc: Limiting the number of RootViewPorts to 20
[2017-04-08T13:19:02.429-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.wsm.security.policy.scenario.executor.SecurityScenarioExecutor] [tid: [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 005JAfkEz3Y4ykA5RbH7id0007E700008M,0:1] [APP: emgc] [oracle.wsm.policy.name: oracle/wss_username_token_client_policy] Recipient Alias property not configured in the policy. Defaulting to encrypting with signers certificate.
[2017-04-08T13:19:02.751-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.wsm.security.policy.scenario.executor.SecurityScenarioExecutor] [tid: [ACTIVE].ExecuteThread: '17' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 005JAfkGl884ykA5RbH7id0007E700008N,0:1] [APP: emgc] [oracle.wsm.policy.name: oracle/wss_username_token_client_policy] Recipient Alias property not configured in the policy. Defaulting to encrypting with signers certificate.
[2017-04-08T13:19:25.462-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.wsm.security.policy.scenario.executor.SecurityScenarioExecutor] [tid: [ACTIVE].ExecuteThread: '20' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 005JAflb8Jc4ykA5RbH7id0007E700008R,0:1] [APP: emgc] [oracle.wsm.policy.name: oracle/wss_username_token_client_policy] Recipient Alias property not configured in the policy. Defaulting to encrypting with signers certificate.
[2017-04-08T13:20:23.253-04:00] [EMGC_OMS1] [WARNING] [] [org.apache.myfaces.trinidadinternal.agent.AgentFactoryImpl] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 5f519721-56d8-48f6-aec7-da504471edb3-00000001,0:2] [APP: emgc] The User-Agent "EMCTL COMMAND: Oracle HTTPClient Version 10h" is unknown; creating an agent with "unknown" agent attributes.
[2017-04-08T13:20:23.254-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.adfinternal.controller.state.ControllerState] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 5f519721-56d8-48f6-aec7-da504471edb3-00000001,0:2] [APP: emgc] ADFc: Limiting the number of RootViewPorts to 20
[2017-04-08T13:22:03.515-04:00] [EMGC_OMS1] [WARNING] [] [org.apache.myfaces.trinidadinternal.agent.AgentFactoryImpl] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 758ab38c-afe2-47b8-a1ba-dc479a4c00df-00000001,0:2] [APP: emgc] The User-Agent "EMCTL COMMAND: Oracle HTTPClient Version 10h" is unknown; creating an agent with "unknown" agent attributes.
[2017-04-08T13:22:03.516-04:00] [EMGC_OMS1] [NOTIFICATION] [] [oracle.adfinternal.controller.state.ControllerState] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 758ab38c-afe2-47b8-a1ba-dc479a4c00df-00000001,0:2] [APP: emgc] ADFc: Limiting the number of RootViewPorts to 20
user_projects/domains/EMGC_DOMAIN/servers/EMGC_OMS1/data/nodemanager/startup.properties