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OBIEE 12c - graph not loading

marcobalduiniJun 6 2017 — edited Jun 7 2017

Hi all,

we are running OBIEE 12.2.1.2.0

It happens that sometimes HTML5 grphs are not loaded with the page (I see blank space);

it is required some F5 on the browser or Refresh on dashboard to see them.

On jh.log I find following error: java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment

pastedImage_0.png

and also: A fatal error occurred while processing the request. The server responded with: oracle.bi.nanserver.fwk.exception.BISvsException: A system error has occurred. Please contact your administrator

pastedImage_1.png

It is a quite fresh install.

Anyone can help please?

Kind regards

Marco

This post has been answered by Sherry George on Jun 6 2017
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